Shipping Policy

At Santai, every order is packed with care from our London home studio. We aim to get your items to you as smoothly and swiftly as possible.

Where we ship

We currently ship to the United Kingdom, Europe, and most international destinations worldwide.

Please note that we do not currently ship to the United States due to recent tariff changes. We hope to offer US delivery again in the future and appreciate your understanding.

Processing times

All items are made to order, and orders are normally processed within 7-14 working days. As a small business, we appreciate your patience while we prepare your items with the attention they deserve.

Delivery times

All orders are shipped via Royal Mail.

UK orders: 2–4 working days once dispatched.

Europe: Royal Mail aims to deliver within 3–5 working days once dispatched.

Rest of the world (outside mainland Europe): Royal Mail aims to deliver within 5–7 working days once dispatched.

Tracking details will be provided once your parcel has been dispatched.

Delivery charges

UK Standard Delivery (2–5 working days): £3.50

Free UK Standard Delivery on orders over £75

UK Priority Processing & Delivery : £8

Your order will be prioritised in our studio, processed and shipped within 3 working days instead of the standard 7. Orders will be sent via Royal Mail First Class, which usually arrives within 1–2 working days after dispatch. This option is ideal if you need your order quickly or by a specific date.

Europe: £10–£12 via Royal Mail International Tracked (calculated at checkout)

Worldwide (outside mainland Europe): £20

Customs, duties and import fees

All international orders are shipped Delivery Duties Unpaid (DDU). This means customs fees, import duties, or tariffs may be charged once your parcel reaches its destination country.

Santai is not liable for these charges, and they remain the responsibility of the buyer.
We recommend checking with your local customs office before placing an order to avoid unexpected costs.

Delays and customs

Delivery times are estimates and may be extended due to customs inspections, postal service issues, or busy periods. Unfortunately, we cannot control how long your parcel may be held at customs and cannot provide updates while it is being processed.

Responsibility

Please ensure your shipping address is correct at checkout. Santai cannot be held responsible for parcels lost due to incorrect addresses being provided.

If an order is returned to us due to unsuccessful delivery attempts or failure to collect from the post office, any re-shipment costs will be the responsibility of the buyer.

Questions?

If you have any questions about your order or delivery, we are always happy to help.
Contact us at hello@shopsantai.com.