FAQs

We accept returns that are initiated within 14 days of your delivery date. Please note that personalised or custom-made items cannot be returned.

To initiate a return, please email us at hello@shopsantai.comwith your order number and the reason for your return.

Items must be in their original, unused, unwashed, and unworn condition to be eligible for a refund. Unless the item is being returned due to a production defect, original shipping costs are non-refundable. Return shipping costs are the responsibility of the customer.

In the rare event that your order arrives damaged or faulty, please take clear photos of the product and email us at hello@shopsantai.com.

If you don’t wish to keep the product for any reason, we’ll gladly accept it back as a return, provided it’s in “as new” condition: unused, unwashed, unworn, and in its original packaging with all labels attached.

Unless the return is due to a production defect, we are unable to refund the original shipping cost. We are also not responsible for any return or exchange shipping costs.

The easiest way to exchange an item is to initiate a return (see above) and then place a new order for the item you would like instead.

Please email us at hello@shopsantai.com with your order number before sending anything back.

Returned items must be in their original, unused, unwashed, and unworn condition. As with returns, customers are responsible for any exchange shipping costs.